Thank you for choosing Kinder Toy House! We strive to provide a seamless and enjoyable shopping experience, including reliable and efficient shipping. This Shipping Policy outlines important information regarding our shipping methods, delivery times, and related procedures. If you have any questions or require further assistance, please don’t hesitate to contact us at [email protected] or +44 74 5057 3089.

1. Order Processing

• • Processing Time Upon receiving your order, our team will process it as quickly as possible. Please allow 1-2 business days for order processing, excluding weekends and holidays. Orders placed after 12:00 PM (local time) may be processed on the next business day.
  • Order Verification For security purposes, we may need to verify certain orders before processing and shipping. If additional information is required to verify your order, we will reach out to you via email or phone. Please respond promptly to avoid delays.

2. Shipping Methods and Delivery Times

• • Shipping Methods We offer a range of shipping methods to accommodate your needs:
    • Standard Shipping: Estimated delivery within 3-5 business days.
    • Expedited Shipping: Estimated delivery within 1-2 business days.
  • Please note that the shipping method you select during checkout will determine the delivery time for your order.
  • Order Tracking Once your order has been shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment on the carrier’s website.

3. Shipping Restrictions

• • Geographic Limitations We currently offer shipping within the United Kingdom only. We are unable to ship to international destinations or P.O. boxes. We apologize for any inconvenience this may cause.
  • Restricted Items Certain items, such as hazardous materials or oversized products, may have additional shipping restrictions or require special handling. Any applicable restrictions will be communicated on the product page.

4. Shipping Fees

• • Shipping fees will be calculated based on the total weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process before you complete your purchase.

5. Order Modifications and Cancellations

• • Once an order has been placed, modifications or cancellations may not be possible. If you need to make changes to your order, please contact our customer support team as soon as possible, and we will do our best to assist you.

6. Contact Us

• • If you have any questions or concerns regarding our Shipping Policy or your order, please contact our customer support team at [email protected] or +44 74 5057 3089. We are here to help and will respond to your inquiry as soon as possible.